Contact support
- Email: support@merchly.io
- Phone: 844-327-6247
- Hours: Monday to Friday, 9 a.m. to 5 p.m. Eastern
Include your business name and, for a specific invoice, the QuickBooks invoice number. Never send full card or bank account numbers by email.
QuickBooks connection
Connect or reconnect
Sign in, open Settings, then QuickBooks, and click Connect to QuickBooks. You'll need a QuickBooks Online admin sign-in. If QuickBooks asked you to reconnect, see Reconnect QuickBooks or go straight to your QuickBooks settings.
Disconnect
In Merch Invoice, open Settings, then QuickBooks, and choose Disconnect from QuickBooks. You can also disconnect from the Apps area in QuickBooks Online. See what happens after you disconnect.
An invoice didn't get a pay link
Check that the customer on the invoice has an email address in QuickBooks, that the invoice is in US dollars, and that QuickBooks is still connected. Then save the invoice again. If it still hasn't arrived, email us the invoice number.
Fees and settings
Card, bank-transfer and late fees live in Settings, then Fees. Changes apply to invoices saved after the change. Before turning on a card fee, check the rules that apply to you; our terms explain your responsibilities.
Paid an invoice?
If you paid an invoice from a business that uses Merch Invoice and have a question about the charge, contact that business first; their name and contact details are on your invoice and receipt. If you can't reach them, email us with the business name, the date and the amount, and we'll help.
Your data
To get a copy of your data or have it deleted, email support@merchly.io. See Deleting your data for what happens next. To report a security issue, see Security.